Frequently Asked Questions
Q: Can I have a prescription filled that was written by a physician outside of the Health Center?
A: Yes, we welcome prescriptions written by outside providers.
Q: Are all prescription medications available at the Pharmacy?
A: In order to keep costs at a minimum, the pharmacy does not stock every prescription medication. However, we are happy to special order a one-time prescription or continuously stock a medication for you if refills are required. If refills are required, please check with the pharmacy staff concerning product availability.
Q: I had a reaction to the medication prescribed, can I return it to the pharmacy for credit?
A: Florida Law prevents us from reissuing any medication that was previously dispensed to a patient since we cannot
guarantee that it had been properly stored or is not contaminated. Therefore, we cannot issue credit for medications returned to
the pharmacy, although we will be happy to dispose of the medication for you.
Q: Can someone else pick up my medications for me?
A: Yes, we ask that patients call the pharmacy ahead of time and inform us as to the name of the person who will be
picking up their prescription. Proper photo ID is required upon request when picking up prescriptions.
Q: May I get prescription refills during a semester for which I am not enrolled or after I graduate?
A: Yes, if you have insurance or have paid the Health Fee. If you have insurance, we will determine your co-pay, which you are required to pay before leaving the Pharmacy. If you have paid the Health Fee, but don’t have insurance, you will have to pay the cost of the prescription medication.
Q: Does the pharmacy mail prescriptions?
A: No. At this time the pharmacy is unable to mail prescription medications to patients.
Q: Can I call in my refills?
A: Yes, we encourage you to order refills in advance.
You can request refills by using our automated telephone system
by calling 407.823.MEDS for the Health Center Pharmacy; or
407.882.0600 for the Knight Aide Pharmacy. You can also order via our
Internet refill website.